C-media Hard Disk Controller Driver Download



Updating driver for AMD AHCI Compatible RAID Controller

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AMD AHCI Compatible RAID controller have limitations compared to hard disk controllers of different manufacturers. By using this controller (and especially with an older driver for AMD AHCI Compatible RAID controller), only limited hard disk information reported. However, this is not really related to Hard Disk Sentinel and completely independent from the hard disk model(s) used.

The issue is caused by the current version of the driver installed for the AMD AHCI Compatible RAID controller - which blocks the detection.

Driver versions

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Generally, hard disk controller drivers affect how special commands (for example the status detection) are transferred to the hard disks / SSDs and some drivers may offer less functions than others and may completely block such special commands.

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Hard Disk Sentinel 4.60 and newer versions show the current disk controller and its current driver version (and release date) on the Information page. This can be used to quickly verify the driver and replace it from the Driver Zone page if required, for example if the status of hard disks can't be detected.

Updating hard disk controller / chipset driver

Controller

To improve the situation, please try to download and install the better AMD chipset and RAID driver from the Driver Zone section or from the webpage of the manufacturer of your motherboard. Please note that the automatic Windows driver update DO NOT work - it does not update the driver as should. Also third party driver updater tools DO NOT work as they may either do not perform the update or update to a wrong driver version.

If the complete chipset installation package does not help (due to installation problems of AMD packages, this happens relative often), you may try the manual update of the driver:

To update the driver manually, please download the recommended driver (3.2.1540) from the Driver Zone section or directly from:
https://www.hdsentinel.com/driver/amd_raid_3.2.1540.92.zip (for 64 bit Windows) or
https://www.hdsentinel.com/driver/amd_raid_x86_3.3.1540.22.zip (for 32 bit Windows)

Please download the proper package and extract to a new folder (for example: C:AMDAHCI ) and then to install, please

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  • right click on Computer, select Properties -> Device Manager

  • locate 'AMD AHCI Compatible RAID Controller' device. It is located in the Storage controllers (or in some cases the IDE/ATA controllers) section.

  • Right click on this device, select Update Driver Software

  • and select 'Browse my computer for driver software'

  • Specify the folder C:AMDAHCI

After clicking on Next, the installation begins and when completed, you will need to restart the computer, then further hard disk status information should be detected and displayed.

Then in the Device Manager, you may verify that the correct driver version installed:

Information displayed with AMD AHCI Compatible RAID Controller

Hard

In the best case with the recommended driver for the AMD RAID Controller, Hard Disk Sentinel displays

  • the complete status of all standalone (non-RAID) drives

  • the complete status of one hard disk from the RAID array

  • the model, serial number and generic status (healthy or failed) of the other disk from the RAID array.

The generic health value reported for secondary (further) drives of each arrays gives only an estimate: as we only know that the hard disk did not yet reach the error-threshold, but we can't say it is perfect. This is why Hard Disk Sentinel displays 75% health (which means that the hard disk is good, but can't be sure that it's perfect) or 0% health (which means that the hard disk is about to fail). These values corresponds to the generic health displayed in AMD RaidXpert tool for the appropriate hard disk, just Hard Disk Sentinel can also show the complete hard disk status for at least one member of each RAID arrays configured.

That's the maximum possible with AMD RAID Controller and it is not a bug / limitation of Hard Disk Sentinel, but a bug / limitation of the AMD RAID controller (even with the recommended 'best' driver available for that).

Example: when two hard disks configured as JBOD, complete hard disk status information detected about the first hard disk in the array (FB160C4081), including health, performance, temperature, complete S.M.A.R.T. data, lifetime statitistics and so. In contrast the secondary hard disk (Seagate ST9320421AS) provides only this generic status - 75% health but with no further details.

No improvement made by AMD for years

The problem is that even if we (both developers and thousands of users) asked them in the years, they seem advance in the wrong direction as newer drivers even offer LESS functions (they even removed the ability to detect any, even generic status of the secondary drives).

We can just hope that one day AMD will change their mind and hear the requirements of users. AMD: we want to monitor the complete status of ALL hard disks / SSDs configured as RAID arrays and you should release a new driver which allows this. Wonder why AMD still does not allow this - as complete hard disk monitoring is possible with dozens of RAID controllers from all major manufacturers by Hard Disk Sentinel (listed at Compatible hard disk controllers, RAID controllers section, so have no idea why their users are not important for AMD, why they ignore our requirements.

Note: newer Windows operating systems may automatically have driver version 3.6 or 3.7 installed as default. The numbers are confusing as they may indicate the driver is newer - but it is actually older and worse than the recommended driver. These 3.6 and 3.7 versions do not provide access to any hard disk status information. Upgrading the driver of the AMD AHCI Compatible RAID controller to the recommended 3.2.1540.92 version helps in such situations.

Alternative solution

In the worst case, you may try to install the 'Standard AHCI 1.0 Serial ATA Controller' driver. This is a built-in driver in Windows so there is no need to manually download and extract. When standalone, non-RAID configuration used, it can work correctly for the AMD controller.

To install this driver, proceed the above mentioned installation steps

  • right click on Computer, select Properties -> Device Manager

  • locate 'AMD AHCI Compatible RAID Controller' device. It is located in the Storage controllers (or in some cases the IDE/ATA controllers) section.

  • Right click on this device, select Update Driver Software

  • Browse my computer for driver software

  • Then select 'Let me pick from a list of device drivers on my computer', and if required, enable the 'show compatible hardware' option - and then Windows should show the 'Standard AHCI controller' driver also as an option.

Symptoms

When you try to install Windows on a computer by using a Windows installation DVD or ISO file, you receive one of the following error messages.
Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.

Windows 8 or Windows Server 2012

Load Driver
A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.
Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.

Windows 7 or Windows Server 2008 R2

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Load Driver
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.
Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step

Resolution

To resolve this issue, use one of the following methods, as appropriate for your situation:

  • Burn the installation DVD at a slower speed.

  • Use a better quality DVD to create the installation DVD.

  • Update the BIOS firmware for your DVD drive.

  • Use the Windows 7 USB/DVD Download tool to create a bootable USB flash drive, and then use the USB flash drive to install Windows.

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More Information

This issue occurs for one of the following reasons:

  • The installation DVD is removed during the setup process.

  • A low-quality DVD was used to create the installation DVD.

  • The speed at which the installation DVD was burned was too fast.

  • The DVD drive cannot read the media.

  • The ISO file is corrupted.

Troubleshooting methods

Use one of the following methods to troubleshoot this issue, as appropriate for your situation:

  • Run the DVD on a different computer to determine whether the DVD works correctly.

  • Test your DVD drive by using an official Windows installation DVD.

  • Attach the ISO file to a virtual machine to check whether it is corrupted.

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When you troubleshoot this issue, first check whether the ISO file is corrupted. Each ISO file that you download from the MSDN Subscriber Downloads website has a SHA1 value that you can compare with the SHA1 value on the MSDN Subscriber Downloads website. However, the Microsoft Volume Licensing Service Center (VLSC) site currently does not list checksums or SHA1 values.
To compare the SHA1 values for the ISO file that you downloaded, follow these steps:

  1. Install the Microsoft File Checksum Integrity Verifier tool. To download the tool, go to the following Microsoft Download Center website:

  2. At a command prompt, type the following command, and then press Enter:

    Fciv.exe <File name>.iso -sha1

  3. Verify that the SHA1 value matches the SHA1 value that is listed on the MSDN Subscriber Downloads website.
    For example, the following information is displayed for the ISO file for Windows 7 Enterprise with Service Pack 1 (x64) on the MSDN Subscriber Downloads website:
    File Name: en_windows_7_enterprise_with_sp1_x64_dvd_u_677651.iso
    Languages: English
    SHA1: A491F985DCCFB5863F31B728DDDBEDB2FF4DF8D1
    The following information is displayed when you run the command for the ISO file for Windows 7 with Service Pack 1 (x64):
    Command: fciv.exe en_windows_7_enterprise_with_sp1_x64_dvd_u_677651.iso -sha1
    Output:
    A491F985DCCFB5863F31B728DDDBEDB2FF4DF8D1
    en_windows_7_enterprise_with_sp1_x64_dvd_u_677651.iso

The ISO file is not corrupted if the SHA1 value on the MSDN Subscriber Downloads website matches the value that is generated when you run the command.